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| Q | What does a manufacturer do to recondition products? | ||
| A | Once returned to the manufacturer, the entire item is completely checked to assure it meets ALL factory specifications. All items are returned to new condition and come with full warranties directly from the manufacturer. Kodak includes full one year warranties on their items (same as new) and includes all accessories, manuals, and software. We sell only Class A reconditioned items which have not had a defective history. What this generally means is almost all of items in this class were returned for reasons other than being defective; IE a box that was opended. The manufacturer can not resell them as new so they are dubbed reconditioned. | ||
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| Q | My item arrived defective; what do I need to do for a replacement? | ||
| A | Defects
are rare however they can occur. If you suspect your item is
defective upon receipt, we ask that you notify us at your earliest
convenience at support@ottercreektrading
with a detailed
explanation of what specifically the issue appears to be. We will
reply with next steps. Please do not ship defects back to Otter Creek Trading Co. unless you have prior approval to do so. Back To Product Questions | Back To Top |
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| Q | I need to file a warranty claim for my item..how do I do this? | ||
| A | All
items come with a manufacturer warranty. If the item you ordered
is defective please follow instructions on your warranty documentation
that came with your item. You will need to show proof of purchase
for your item for the warranty to be valid. If you need a sales
receipt, please email us at support@ottercreektrading
and we will be happy to send you one. To file a claim with Kodak: Simply call 1-800-235-6325 Please do not ship defects
back to Otter Creek Trading Co. unless you have prior approval to do so. |
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| Q | How can I view other items you have for sale? | ||
| A | To
view all of our other eBay items we have for sale, please click here To view our own site, please visit http://www.ottercreektrading.com Back To Product Questions | Back To Top |
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| Q | What about a warranty for my item(s)? | ||
| A | Otter Creek Trading Co. sells products that come with a warranty the manufacturer will honor. For added protection, we are proud to announce our partnership with eBay and N.E.W. to provide you the opportunity to extend the mfr. warranty one additional year. Please click here to find out more about this great offer. | ||
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| Q | My question is not here! | ||
| A | Please feel free to email us at support@ottercreektrading.com | ||
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| Q | How do I pay for an item from Otter Creek Trading Co.? | ||
| A | Upon the close of an auction or "buy it now" you will be notified by eBay via e-mail that you are the winning bidder. There is no need to contact Otter Creek Trading Co. to arrange payment. Simply return to the auction you just won and click the "Pay Now" at the top of the page or the checkout button at the top of the description. If you do not see a "Pay Now" button, ensure you are signed in. Also we will automatically send you an e-mail within three hours of auction close. (Sometimes, you'll receive our e-mail before eBay's) Our email will contain a link back to our checkout you just won. If you desire to pay via money order or certified check you must still complete our checkout. | ||
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| Q | I attempted to use the checkout and I got a message stating my email address was not recognized..why? | ||
| A | When
attempting to pay for an item it is important you use your current email
address that is on file with eBay even though it may not be one you use
any longer. It is advisable to keep this address current
with eBay as you can receive a suspension from the site if eBay
discovers the address is invalid. Please communicate an
alternative email address to us in the "note to seller"
portion of the checkout. If you are using your correct eBay email address sometimes it can take several minutes for eBay to transmit the data to our system to let us know you've won the item. If this is the case simply wait a few minutes and try again. Back To Payment Questions | Back To Top |
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| Q | PayPal is not working for me, what do I do? | ||
| A | PayPal is our only way to accept credit cards. We can NOT take credit cards over the phone. PayPal issues are typically easily remedied. We recommend you contact PayPal via their toll-free # at 1-888-221-1161 | ||
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| Q | Can I pay with a check or money order? | ||
| A | We
accept certified checks and money orders. We do not accept
personal checks. If you are interested in paying by certified
check or money order you must complete our checkout where your total
will be calculated and a payment address and payee info. supplied. Be
sure to print a copy when you are done to mail in with you payment. Back To Payment Questions | Back To Top |
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| Q | How long do I have to pay for an item? | ||
| A | You will have seven days from the close of the auction to pay for your item. Sorry, but after seven days, we will have to resell your item to the next interested buyer, so please pay for your item as soon as possible. | ||
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| Q | What credit cards does Otter Creek Trading Co. accept? | ||
| A | Otter Creek Trading Co. accepts United States bank issued Visa, MasterCard, Discover, and American Express credit cards through our PayPal. e-Checks, certified checks, and Money Orders are also accepted. We DO NOT accept international credit cards. We CAN NOT take credit cards over the phone. If you are having difficulty with PayPal, please see our above FAQ. | ||
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| Q | Can I get a printed receipt for my credit card payment? | ||
| A | Yes. After the completion of our PayPal checkout process, you will receive an payment receipt email from PayPal. If you wish to have a formal invoice, please email us and we would be happy to send you one. | ||
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| Q | I purchased a few items from you during the same timeframe. Can you ship them together/combine shipping? | ||
| A | Yes but in order to receive a combined discount, please pay for your items at the same time. Payments made separately do not qualify for any shipping discounts. All of your eBay wins will be in one checkout for you. Any checkout link we send you will take you to the same combined checkout. | ||
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| Q | Do you charge sales tax? | ||
| A | State laws require that internet retailers collect sales tax in states where they are resident. Otter Creek Trading Co. is currently based in the state of North Carolina. Subsequently we are required to charge applicable taxes that state. | ||
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| Q | Can I cancel an order? | ||
| A | Orders cannot be cancelled once the checkout process has been completed. Due to our commitment to process orders quickly, once the checkout process is completed we immediately begin to process your order and file for a shipment with UPS. We regret any inconvenience that this may cause you. | ||
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| Q | Do you accept international credit cards for payment? | ||
| A | No. International credit cards cannot be accepted at this time. | ||
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| Q | Will you leave me feedback? | ||
| A | It is our policy to leave positive feedback AFTER you have left us feedback. We adopted this policy as we received unwarranted negatives with no recourse. *Note that unjustified/unwarranted negative feedback towards Otter Creek Trading Co. will receive a negative comment in return as well as a report of the incident sent to eBay. | ||
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| Q | I just completed checkout, when will my item ship, and how long will it take to reach me? | ||
| A | Your
order will ship within 2 business days after you have completed payment.
(business days are Monday- Friday)
Transit time will vary depending on your location. Most orders ship from North Carolina. By tracking your order, UPS will issue a tentative delivery date. |
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| Q | What carrier do your use? | ||
| A | We use UPS for the 48 contiguous US states and Canada and USPS for AK, HI, and PR orders. We can not ship USPS in place of UPS of vise versa. | ||
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| Q | Will I get a tracking number? | ||
| A | Yes.
You will get an automated email with your tracking number when your item
is being prepared for shipment. *Note that you may need to wait up
to 24 business hours before your item shows an "in transit"
status when checking the status of your shipment on UPS.com.
If you do not receive a tracking number within 3 business days (Mon-Fri) after payment, please email us with the following information at support@ottercreektrading.com and we will get your tracking number to you. Note that SPAM filters commonly delete tracking emails so please check your SPAM deletion box before contacting us. Tracking #'s are sent via email by UPS directly.
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| Q | Can you expedite my order rather than shipping it ground? | ||
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A | Yes. Rates for most of our items are listed in our ads for expedited shipping for the 48 US states. For AK, HI, and PR Please email us for a quote before you pay and we will be happy to expedite your order to you if you agree to the extra shipping fees. | |
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| n | Q | Can I pick up my order from you in person? | |
| A | Sorry but no. Many of our items ship via a 3rd party fulfillment company which will not allow in person pickups for any reason. | ||
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| Q | I have a UPS or a FedEx account number, can I give that to you for shipping? | ||
| A | Sorry but no. Our UPS integration will not allow for altering the account number. We do not ship with FedEx at this time. | ||
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| Q | Can you ship to PO boxes or AFO/FPO locations? | ||
| A | We can not accommodate shipments to these addresses at this time. | ||
| Q | Will you combine shipping on multiple item purchases? | ||
| A | Yes if the items are paid for at the same time. Each additional item's shipping is discounted 50%. The highest shipping cost item is always used as the first item. Insurance is not discountable and the full insurance amount is due for each item purchased. | ||